Yes, we ship to several overseas countries. Shipping costs will apply, and will be added at checkout, if we ship to the respective country. To check if we are shipping to your country, feel free to check with our Customer Service.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
All of our products are safe for use during pregnancy with the exception of our Optimizer Voyage devices because of the low frequency technology. You may wish to consult your gynae for advice as well. However, it is a great device which you can use post pregnancy to achieve the coveted healthy and glowing skin.
All of our products are vegan with the exception of French Pine Bark and Collagen Serums which contain fish extracts, Pure Recovery Dew, and Pure Nano Hydrating Gel which both contain pearl extracts. Our products have no pork and lard derived ingredients but are not certified halal.
Yes, all of our products gluten-free.
No, we do not conduct any animal testing
Taking into account on your skin concerns, background, and lifestyle, our Skin ID Check uses proprietary technology to suggest the best serums to meet your needs. You can take our Skin ID Check by clicking the Create Your Serum tab at the top of the page.
The colored "beads" that you see in our serums are encapsulations of the active ingredients. The encapsulation is made up of natural seaweed that envelops and protects the active ingredients, keeping them pure, fresh and free from oxidation. Upon application, the encapsulation breaks and releases the active ingredients into your skin.
Yes you can. Skin Inc serums are encapsulated and that is the reason why we are able to mix and match. The encapsulation keeps the active ingredients fresh, separate, and prevents oxidation. However, 3 serums is an optimal number to start off and we do recommend layering on additonal serums such as Vitamin A Serum around the eye area to reduce dark circles.
The device uses 3MHZ low frequency stimulation that help to gently regenerate skin cells to increase their metabolism and encourage blood and lymphatic circulation. It also helps enhance penetration of topical application of products and active ingredients to up to 90%. The device also uses LED chromotherapy that activates light receptors in skin cells and stimulates them to improve skin quality. The wavelengths for our Red light is 625nm, Yellow light is 590mm and Blue light 460nm.
The Optimizer Voyage devices require the use of 3 AAA batteries. Please use ordinary alkaline batteries with no claims of extra strength. Avoid using Energizer batteries.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
You can contact us through our contact page! We will be happy to assist you.