Returns

Exchanges & Replacements 

Skin Inc products are manufactured in the most stringent conditions at Japanese laboratories. However, in the rare chance that your product has a defect or arrived damaged, you can get an exchange or a replacement for up to 30 days from the date of receipt.

 

How to make an exchange or replacement request?

  1. Products must have been purchased directly from iloveskininc.com. We cannot process requests for exchanges or replacements for products purchased from other retail outlets.

  2. Contact customer service at livechat@skininc.jp within 30 days of receipt of items, and provide the following information: Order reference number and list of specific items you would like an exchange or a replacement (including its product numbers), as well as the following:

    1. a picture of the damaged packaging as well as the product if the item arrived damaged

    2. a written description of the defect

    3. specify if you would prefer an exchange or a replacement

    4. please note that you will need to pay for return shipping costs for exchanges or return of products during the warranty period

  3. Customer service will confirm receipt of your email and advise if your item is eligible for an exchange or a replacement. Please note that original shipping and handling charges are non-refundable and additional local taxes may be applicable.

  4. Once your return is received and inspected by our fulfilment centres (usually within 7 working days of receipt), your refund will be processed and issued through your original method of payment within 14 working days. 

Our product return/exchange location is:

Skin Inc Global Pte Ltd 
Attention: Returns 
10 Genting Lane #08-00 
Singapore 349583